Updated 6/11/2020

Thinking about reopening?

As the federal and local governments begin to ease restrictions, we know many of you look forward to pouring as soon as possible. Our team at Sestra is committed to helping you reopen as seamlessly as possible. Please reach out to our support team to let us know your plans.

We're here to help you prepare your TapWise stations to pour again. Take a look below for recommendations and resources we've put together.

1 week before reopening 

It's important to start in advance just in case you have to schedule a beer line cleaning, place orders for supplies, or request additional assistance. 

  • Check that your station has power and connects to the internet by turning it on and logging into Remote Station Manager.
  • Restock beverages and dispose of any expired kegs.
  • Restock gas if needed.
  • Schedule line cleaning and send any third-party line cleaner contact information to Sestra.
  • Reach out to Sestra to communicate your plans and coordinate any additional maintenance (for example if your line cleaner recommends that any tubing be replaced).

For more information, please review our detailed guide linked below.

Safety Recommendations

With health and safety on the top of everyone's priority list, here are a couple things to consider for your team members and guests as they interact with your TapWise stations. TapWise is designed to work with very few touches - just the push of a button. It's easy to reduce cross contamination by keeping the Push to Pour buttons clean. Have your Relax Hour attendant use a gloved hand when serving or, if you are leveraging the existing self-serve technology available with your program, allow guests to serve themselves then simply clean the Push to Pour buttons with a wipe between servings.

Sestra Resources for TapWise Stations:

Reach out to Us

 

 

From 3/31/2020

To our customers: 

First and foremost, we are committed to being a good partner to you while prioritizing the health and wellbeing of our community, customers, employees, and families.

These are unprecedented times. As the situation around the COVID-19 pandemic continues to unfold and create uncertainty within the hospitality industry, here are some of the ways we're responding at Sestra.

Waiving all monthly minimums until June 1st

The current recommendations and restrictions have created challenges for venues of all sizes. In light of COVID-19 and the restrictions put in place to contain it, we understand that you may not be able to utilize your TapWise systems until further notice. As part of our commitment as partners, we will be waiving minimum payments until June 1st, at which time we will reassess the situation.

Facilitating graceful shutdowns for longterm closures

Our model of Dispensing as a Service is our way of providing ongoing value to you, even in times of crisis. We are continuing our support operations through the pandemic and our Customer Support team is still available to assist you. 

For venues we are unable to reach due to restrictions or health advisories, we have resources available on how to best maintain your stations. Our guide below illustrates how you should close stations to ensure a seamless restart when you’re ready for service to return to normal.

If you are closing your venue for a period of 14 days or longer and have not yet spoken with your Sestra representative, please reach out to our Customer Support team via email at support@sestrasystems.com or call/text (855) 762-7185.

Continuing our ongoing monitoring and alerting

While you're away from your stations, we are still keeping an eye on any activity. If you have communicated with us that your venue will be closed for a period of time, we have taken the initiative to lock your stations remotely and turn off any automatic unlocking schedules that were in place. This, in addition to our closing procedures, should prevent any unauthorized pours during downtime but if activity is detected, we will be able to alert you remotely.

Sestra Resources for TapWise Stations:

Other Resources:

 

While we are uncertain how long the current situation will last, be assured that Sestra is here to support our customers in every way possible. We'll keep you updated as needed.

 

Wishing you health and strength,
Team Sestra