To our customers:
First and foremost, we are committed to being a good partner to you while prioritizing the health and wellbeing of our community, customers, employees, and families.
These are unprecedented times. As the situation around the COVID-19 pandemic continues to unfold and create uncertainty within the hospitality industry, here are some of the ways we're responding at Sestra.
Waiving all monthly minimums until June 1st
The current recommendations and restrictions have created challenges for venues of all sizes. In light of COVID-19 and the restrictions put in place to contain it, we understand that you may not be able to utilize your TapWise systems until further notice. As part of our commitment as partners, we will be waiving minimum payments until June 1st, at which time we will reassess the situation.
Facilitating graceful shutdowns for longterm closures
Our model of Dispensing as a Service is our way of providing ongoing value to you, even in times of crisis. We are continuing our support operations through the pandemic and our Customer Support team is still available to assist you.
For venues we are unable to reach due to restrictions or health advisories, we have resources available on how to best maintain your stations. Our guide below illustrates how you should close stations to ensure a seamless restart when you’re ready for service to return to normal.
If you are closing your venue for a period of 14 days or longer and have not yet spoken with your Sestra representative, please reach out to our Customer Support team via email at email@example.com or call/text (855) 762-7185.
Continuing our ongoing monitoring and alerting
While you're away from your stations, we are still keeping an eye on any activity. If you have communicated with us that your venue will be closed for a period of time, we have taken the initiative to lock your stations remotely and turn off any automatic unlocking schedules that were in place. This, in addition to our closing procedures, should prevent any unauthorized pours during downtime but if activity is detected, we will be able to alert you remotely.
Sestra Resources for TapWise Stations:
While we are uncertain how long the current situation will last, be assured that Sestra is here to support our customers in every way possible. We'll keep you updated as needed.
Wishing you health and strength,